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Because software, unlike a major civil engineering construction project, is often easy and cheap to change after it has been constructed, a piece of custom software that fails to deliver on its objectives may sometimes be modified over time in such a way that it later succeeds—and/or business processes or end-user mindsets may change to accommodate the software.
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The ACSI indicates that almost half of all cable customers (regardless of company) have registered complaints, and that cable is the only industry to score below 60 in the ACSI. [1] Comcast's customer service rating by the ACSI surveys indicate that the company's customer service has never improved since the surveys began in 2001.
In any case, these products failed to meet their companies' expectations needed to be considered successful, typically due to them failing on average to break even, resulting in the companies losing money. [1] These high-profile items tend to appear on computer- and hardware-related "worst" lists or lists of failures (e.g., "tech fails").
A cute cartoon duck can be the bearer of bad news. Stripe is laying off 300 people, or about 3.5% of its global workforce — and in emails to some terminated employees, the company accidentally ...
In September 2000, Pets.com opened a new customer service call center in Greenwood, Indiana and relocated the majority of its customer work force to Indiana in order to cut costs. [24] They aggressively undertook actions to sell the company. PetSmart offered less than the net cash value of the company, and Pets.com's board turned down that offer.
The company earned just $6.7 million in net income in 2023, which is far from justifying its market value of over $9 billion. But people trade stocks for many reasons, not all of them supported by ...
A customer from Delaware states that the cosmetics section "looked like someone raided it" and "You hate to see a company self-destruct, but there are other places to go." A customer in California states, "You wait 20, 25 minutes for someone to help you, then the person was not trained on mixing paint. It was like, you have to help them help you."