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Figures published in October show the total number of all reported written complaints in the NHS in 2023/24 was 241,922, an increase of 5.4% compared with the 229,458 reported in the previous 12 ...
The number of compliments received by the trust in 2014/2015 increased by 41% to 2,055 while complaints also rose by 20% to 1,268. [12] The inspection of the trust by the Care Quality Commission in 2016 identified several areas which required improvement. [13] The trust's income for 2017/18 was £240 million. [1]
The report examined the CQC's response to complaints about baby and maternal deaths and injuries at Furness General Hospital in Barrow-in-Furness, Cumbria and was instigated by a complaint from a member of the public and "an allegation of a "cover-up" submitted by a whistleblower at CQC." [68] [69] It was published on 19 June 2013. [70]
After mediation by NHS England and NHS Improvement it was agreed to pay the trust an additional £2.1M in 2017/18. Worcestershire Acute Hospitals NHS Trust and Shrewsbury and Telford Hospital NHS Trust were singled out as the main culprits. [11] In 2017, it got an outstanding rating from the CQC. This was repeated in a 2019 CQC report. [2] [12]
In 2009, the service started the transition to a brand-new Sprinter only fleet from a wide range of other brands – including Ford, Vauxhall and older Mercedes-Benz vehicles. The scheme was finished in 2016, when the last brand-new Sprinter was delivered, although many of the older ones are now ending their cycle life.
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The first generation HART fleet consisted of Iveco Daily, Land Rover Discovery and Volvo XC70 response vehicles, now decommissioned, with a separate Iveco primemover carrying a Polaris 6x6 ATV. The second generation HART fleet consists of the following vehicles supplied by WAS. [9] [10] 3x Primary Response Vehicle (Volkswagen Transporter) [11]
The NHS Litigation Authority was established in 1995 as a special health authority. [2] Its current duties are established under the National Health Service Act 2006. [3] It began using the name NHS Resolution in April 2017, reflecting a change of role to "the early settlement of cases, learning from what goes wrong and the prevention of errors" according to Jeremy Hunt, Secretary of State for ...