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This article covers common printer problems in Windows, including printer not found, print jobs stuck in the queue, printer spooler crashes, and more, along with step-by-step troubleshooting solutions for each issue.
If the printer appears as Offline even though it is powered on and connected, follow the below troubleshooting steps to resolve. Run the Windows printer troubleshooter. If you are using a Windows 11 device, start by running the automated printer troubleshooter in the Get Help app.
If you’re not able to connect the printer manually, try to fix the problem by using the steps in Fix printer connection and printing problems in Windows.
If you are having a problem changing your printer's "offline" status, see Troubleshooting offline printer problems. If you are having a problem with printer connectivity in Windows, see Fix printer connection and printing problems in Windows. Learn how to add a printer or scanner in Windows.
If your printer's status displays "Printer in error state," there may be a problem with the printer itself. Make sure the printer is turned on and connected to your PC by Wi-Fi or cable. Check it for low paper or ink, and be sure the cover isn't open and the paper isn't jammed.
If you are having a problem changing your printer "offline" status, go to Troubleshooting offline printer problems. If you're having a problem with printer connectivity in Windows, go to Fix printer connection and printing problems in Windows.
Let Windows try to help you fix the problem. Try running the Network troubleshooter to see if it can diagnose and fix the problem. Open the Network troubleshooter by right-clicking the network icon in the notification area and then selecting Troubleshoot problems.
This article provides steps to diagnose and resolve issues that occur when you cannot print in a Microsoft 365 app, such as Excel, or Word on a PC or Mac. Windows Mac. Try the following options to help determine the problem: Test printing in other programs. Open WordPad.
Allow the troubleshooter to run and then answer any questions on the screen. If you see a message that no changes or updates were necessary, you can try recovery options, or find out more about Outlook error codes and upgrade and installation error codes.
This problem may occur if the Internet Printing Client feature is disabled on the computer. This problem may also occur if the Internet Printing Client has recently been enabled and the Print Spooler service has not restarted. To have us fix this problem for you, go to the "Fix it for me" section.