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Submit a complaint about a financial product or service. Each week we send about 25,000 complaints about financial products and services to companies for response. If another agency would be better able to assist, we'll send it to them and let you know. Most companies respond within 15 days.
Contracts and procurement. To request information about doing business with us, including information about our contract and procurement processes. Email: CFPB_Procurement@cfpb.gov. Employment information. To request or submit information about employment at the CFPB. Email: cfpb-hr@cfpb.gov. Fax: (202) 435-7330.
Complaints are published in the Consumer Complaint Database after a company responds, confirming a commercial relationship with the consumer, or after 15 days, whichever comes first. The CFPB also publishes the consumer’s narrative description of their experience if the consumer opts to share it publicly and after the Bureau takes steps to ...
The Consumer Financial Protection Bureau (CFPB) helps consumers by providing educational materials and accepting complaints. It supervises banks, lenders, and large non-bank entities, such as credit reporting agencies and debt collection companies. The Bureau also works to make credit card, mortgage, and other loan disclosures clearer, so consumers can understand their rights and responsibilities.
M-F, 8 a.m. - 8 p.m. ET (855) 411-2372 (855) 729-2372 TTY/TDD. By mail. Consumer Financial Protection Bureau P.O. Box 2900 Clinton, IA 52733-2900. If you are sending complaint from prison, remember to include your prison number. 1.
The company reviews your complaint, communicates with you as needed, and reports back about the steps taken or that will be taken on the issue you identify in your complaint. 4. Complaint published We publish information about your complaint—such as the subject and date of the complaint—on our public Consumer Complaint Database (https://www .
If you have a specific issue with a financial product or service and haven’t been able to resolve it with the company, we may be able to help. When you submit a complaint using our form, we help to get you a response from the company, generally within 15 days. IEvery complaint also provides us with valuable insight, helping identify ...
Telemarketer and scam call complaints File a complaint about your car Phone company complaints Complaints about cable or satellite television Bank, credit, and securities complaints Housing complaints Complaints about travel State consumer protection offices
The Consumer Financial Protection Bureau (CFPB) was established in 2011 to protect consumers and enforce rules around financial products and services. In 2013, the CFPB created a complaint tool so consumers could communicate directly with the agency, voicing concerns about credit and consumer reporting, debt collection, credit card accounts ...
The Consumer Financial Protection Bureau (CFPB) is a federal agency that collects consumer complaints about a variety of financial services. To file a complaint, visit the CFPB's website, and fill ...
Bureau of Consumer Protection. The FTC’s Bureau of Consumer Protection stops unfair, deceptive and fraudulent business practices by collecting reports from consumers and conducting investigations, suing companies and people that break the law, developing rules to maintain a fair marketplace, and educating consumers and businesses about their ...
1. Complaint submitted. You submit a complaint, or another government agency forwards your complaint to us. You will receive email updates and can check the status of your complaint. 2. Route. We'll send your complaint directly to the company so it can review the issues in your complaint.
File banking and credit complaints with the Consumer Financial Protection Bureau. If contacting your bank directly does not help, visit the Consumer Financial Protection Bureau (CFPB) complaint page to: See which specific banking and credit services and products you can complain about through the CFPB; Understand the complaint process
To begin, consumers can submit a complaint on the agency's website in English or by phone (855-411-2372) in more than 180 languages. You can also write a letter or send a fax. Ultimately, each ...
File a complaint against a business with BBB, search for a business to file a complaint against, or find out the status of a complaint you submitted.
The CFPB is standing up for you. 4 million+ consumer complaints received responses. $20.7 billion+ in financial relief as a result of CFPB actions. 205 million+ people eligible for financial relief.
File a complaint with government or consumer programs. File a complaint with your local consumer protection office. Notify the Better Business Bureau (BBB) in your area about your problem. The BBB tries to resolve complaints against companies. If you think you may have experienced a scam, report it to the FTC. They may not resolve your problem ...
Name and Gender Change Notification and Request for Confidentiality (SB 372, 2023)Effective January 1, 2024, under Business and Professions Code section 27.5, licensees may notify the licensing board or bureau within the Department of Consumer Affairs (DCA) of a name and/or gender change and request confidentiality of the previous name or gender information, when meeting certain specified ...
A Federal Trade Commission lawsuit is leading to changes for consumers who use H&R Block’s do-it-yourself online tax filing products. A proposed FTC settlement would stop H&R Block from unfairly requiring consumers seeking to downgrade to a cheaper H&R Block product to contact customer service, from unfairly deleting users' previously entered data and from making deceptive claims about ...
This post is part of a series for National Consumer Protection Week We began taking credit card complaints in July 2011, and we now can help with complaints about mortgages, bank accounts and services, student loans, vehicle and other consumer loans, and credit reporting. How do I submit a complaint?