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  2. First Call Resolution - Wikipedia

    en.wikipedia.org/wiki/First_Call_Resolution

    The FCR metric has been used in the call center industry for over 25 years and continues to be a prevalent call center metric. [4] Nearly a decade ago, the start of customer relationship management ended the old days of "measure everything that moves". Call centers have a wide range of available statistics and data to analyze customer ...

  3. Mechanical, electrical, and plumbing - Wikipedia

    en.wikipedia.org/wiki/Mechanical,_electrical...

    Electricians and plumbers usually have little to do with each other, other than keeping services out of each other's way. The introduction of mechanical systems requires the integration of the two so that plumbing may be controlled by electrics and electrics may be serviced by plumbing. Thus, the mechanical component of MEP unites the three fields.

  4. American Water Works - Wikipedia

    en.wikipedia.org/wiki/American_Water_Works

    In May 2022, Pennsylvania American Water, a division of American Water, acquired the wastewater system assets for the City of York for $235.3 million. [14] Recent significant acquisitions by State: MO = 8; IL, NJ, WV = 3 each; IA, IN = 2 each; PA, VA = 1 each [15]

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  7. Plumbing - Wikipedia

    en.wikipedia.org/wiki/Plumbing

    Plumbing is any system that conveys fluids for a wide range of applications. Plumbing uses pipes, valves, plumbing fixtures, tanks, and other apparatuses to convey fluids. [1] Heating and cooling (HVAC), waste removal, and potable water delivery are among the most common uses for plumbing, but it is not limited to these applications. [2]

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