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In 2002, the FAA and the United States Department of Transportation started a criminal investigation in cooperation with the SSA called Operation Safe Pilot. [3] The program's goal was to find people who were fraudulently collecting disability benefits or who had material misstatements on their FAA medical certifications.
Starting in 2019, USAA has also faced a number of fines — $3.5 million over customer-related violations, $85 million over compliance and management issues and $140 million over weak protections ...
In the Western District of Louisiana, a federal grand jury returned an indictment charging 21 defendants in connection with fraudulently stealing money from USAA Bank, Chase Bank and Navy Federal.
Under his leadership, USAA grew from the 16th to the 5th largest insurer of private automobiles in the nation and the nation's 4th largest homeowner insurer. A Washington Post obituary explained: Within the company, he was a leading force for minority hiring and equalizing wages.
In 2008, USAA expanded membership eligibility to all military personnel and retirees, and all veterans who separated after 1996. For a short time, USAA also offered enrollment for federal law enforcement. [25] In November 2009, USAA expanded eligibility requirements to offer coverage to anyone who has ever served honorably in the US Military.
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In April, a federal grand jury in Louisiana indicted 21 people involved with stealing nearly $7 million from USAA customers — particularly the accounts of older individuals with high bank balances.
During Herres' tenure as chief executive officer, USAA's Internet site was launched; the SSA senior bonus was instituted to reward the loyalty of long-term members; and a formalized way for employees to capture member feedback was created so that USAA could improve its services based on what the membership was saying.