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His Majesty's Revenue and Customs (commonly HM Revenue and Customs, or HMRC) [4] [5] is a non-ministerial department of the UK Government responsible for the collection of taxes, the payment of some forms of state support, the administration of other regulatory regimes including the national minimum wage and the issuance of national insurance numbers.
An HMRC spokesperson said: "We have robust plans in place to ensure we continue delivering critical services for our customers during any industrial action." 'Helplines'
Under instructions from ministers, she decreased HMRC staff by thousands and closed hundreds of tax offices leading to complaints that this resulted in worse service to taxpayers. Numerous critical reports by Parliament's Public Accounts Committee were issued.
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The Financial Ombudsman Service is an ombudsman in the United Kingdom.It was established in 2000, and given statutory powers in 2001 by the Financial Services and Markets Act 2000, to help settle disputes between consumers and UK-based businesses providing financial services, such as banks, building societies, insurance companies, investment firms, financial advisers and finance companies.
Complaints from HMRC informants that Hartnett personally intervened in settlement cases and agreed to "sweetheart deals" with no explanation or consultation with lawyers have also been published. [ 13 ] [ verification needed ] In October 2011, The Guardian published leaked papers regarding the deal.
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