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  2. Employee handbook - Wikipedia

    en.wikipedia.org/wiki/Employee_handbook

    An employee handbook, sometimes also known as an employee manual, staff handbook, or company policy manual, is a book given to employees by an employer. The employee handbook can be used to bring together employment and job-related information which employees need to know. It typically has three types of content: [1]

  3. OSF HealthCare - Wikipedia

    en.wikipedia.org/wiki/OSF_Healthcare

    On April 12, 2007, Community Medical Center consolidated its assets with OSF Healthcare System and is known today as OSF Holy Family Medical Center and OSF Holy Family Clinics in Monmouth, Illinois. On July 23, 2008, the Illinois Neurological Institute – Physicians, LLC was organized to provide professional services of neurosurgeons and other ...

  4. OSF Digital - Wikipedia

    en.wikipedia.org/wiki/OSF_Digital

    OSF Global Services is a company specialized in enterprise customer relationship management (CRM), content management systems (CMS), order management systems (OMS), unified commerce, online shop management and cloud application development. [1]

  5. Contact center telephony - Wikipedia

    en.wikipedia.org/wiki/Contact_center_telephony

    Businesses can rely on contact center telephony services to respond to their customers’ queries over phone, email, chat, fax, etc. Integrating it with their customer relationship management tools, entire contact details of customers and their interaction sessions with different customer service representatives can be found at one place.

  6. OSF - Wikipedia

    en.wikipedia.org/wiki/OSF

    OSF Healthcare, a non-profit healthcare organization in Illinois and Michigan, US Topics referred to by the same term This disambiguation page lists articles associated with the title OSF .

  7. Customer service representative - Wikipedia

    en.wikipedia.org/wiki/Customer_service...

    A Firestone customer service representative in Berkeley Heights, New Jersey. Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services.

  8. Operations manual - Wikipedia

    en.wikipedia.org/wiki/Operations_manual

    The operations manual is the documentation by which an organisation provides guidance for members and employees to perform their functions correctly and reasonably efficiently. [1] It documents the approved standard procedures for performing operations safely to produce goods and provide services. [ 2 ]

  9. Training manual - Wikipedia

    en.wikipedia.org/wiki/Training_manual

    A training manual is a document, a book or booklet of instructions and information, used as an aid to learning a task, skill, or job. [1] Training manuals are widely used, including in business and the military. [citation needed] A training manual may be particularly useful as: an introduction to subject matter prior to training

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