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As BT no longer has a monopoly of internal wiring, they make a substantial charge if a fault reported to them is found to be in the customer's internal/domestic wiring. It is therefore important for the customer to have the facility to check whether a fault is in their internal wiring/equipment or externally in BT's cabling or systems.
The Answer 1571 service, a cut-down version of BT Group's Call Minder service, allows a calling party to leave messages when the called party is engaged or does not answer within a fixed number of rings. The system allows for the storage of up to 20 messages, each of which can be up to 2 minutes long, for up to 60 days (or 20 days once they ...
The Customer Service System (CSS) of the BT Group (previously British Telecommunications) is the core operational support system for BT, bringing in 70% of income for the company (figures from 1997). BT rolled out CSS nationally in 1989 and provided an integrated system for telephony—order handling, repair handling and billing.
BT Group plc (formerly British Telecom) is a British multinational telecommunications holding company headquartered in London, England.It has operations in around 180 countries and is the largest provider of fixed-line, broadband and mobile services in the UK, and also provides subscription television and IT services.
Failure Reporting (FR). The failures and the faults related to a system, a piece of equipment, a piece of software or a process are formally reported through a standard form (Defect Report, Failure Report). Analysis (A). Perform analysis in order to identify the root cause of failure. Corrective Actions (CA).
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Landline service is typically provided through the outside plant of a telephone company's central office, or wire center. The outside plant comprises tiers of cabling between distribution points in the exchange area, so that a single pair of copper wire, or an optical fiber, reaches each subscriber location, such as a home or office, at the network interface.
The following are the vertical service codes generally recommended by the North American Numbering Plan Administrator for use in the NANP territories. Not all of these services are available in all areas, and some are only available on landline telephones or Mobile phones.