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2. Technical support - Wikipedia

   en.wikipedia.org/wiki/Technical_support

   Tier III (or Level 3, abbreviated as T3 or L3) is the highest level of support in a three-tiered technical support model responsible for handling the most difficult or advanced problems. It is synonymous with level 3 support, 3rd line support, back-end support, support line 3, high-end support, and various other headings denoting expert level ...

3. Cisco certifications - Wikipedia

   en.wikipedia.org/wiki/Cisco_certifications

   Cisco Certified Entry Networking Technician {CCENT} represents the lowest level of certification which covers basic networking knowledge. Until its introduction, CCNA represented the first level of the certification program. It has appropriate use for an entry-level network support position.

4. Nortel Certifications - Wikipedia

   en.wikipedia.org/wiki/Nortel_Certifications

   There were two major levels of certification, Specialist and Expert. Within each level were three sublevels; technology, support, and design. The certification exams were administered at Prometric testing centers. Various training courses were held by Nortel regional training partners, such as Global Knowledge. As Nortel began to exit certain ...

5. Application analyst - Wikipedia

   en.wikipedia.org/wiki/Application_analyst

   An application analyst (also applications systems analyst) is someone whose job is to support a given application or applications. This may entail some computer programming, some system administration skills, and the ability to analyze a given problem, diagnose it and find its root cause, and then either solve it or pass the problem on to the relevant people if it does not lie within the ...

6. CCNA - Wikipedia

   en.wikipedia.org/wiki/CCNA

   CCNA (Cisco Certified Network Associate) is an entry-level information technology (IT) certification offered by Cisco Systems. CCNA certification is widely recognized in the IT industry as the foundational step for careers in IT positions and networking roles. [1] [2] Cisco exams routinely change in response to evolving IT trends. [3]

7. Computer repair technician - Wikipedia

   en.wikipedia.org/wiki/Computer_repair_technician

   Computer technicians work in a variety of settings, encompassing both the public and private sectors.Because of the relatively brief existence of the profession, institutions offer certificate and degree programs designed to prepare new technicians, but computer repairs are frequently performed by experienced and certified technicians who have little formal training in the field.