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2. Complaint system - Wikipedia

   en.wikipedia.org/wiki/Complaint_system

   A complaint system (also known as a conflict management system, internal conflict management system, integrated conflict management system, [1] or dispute resolution system) is a set of procedures used in organizations to address complaints and resolve disputes. Complaint systems in the US have undergone significant innovation especially since ...

3. Corrective and preventive action - Wikipedia

   en.wikipedia.org/wiki/Corrective_and_preventive...

   Non-conformance may be a market complaint or customer complaint or failure of machinery or a quality management system, or misinterpretation of written instructions to carry out work. The corrective and preventive action is designed by a team that includes quality assurance personnel and personnel involved in the actual observation point of non ...

4. Consumer complaint - Wikipedia

   en.wikipedia.org/wiki/Consumer_complaint

   The Complaint tablet to Ea-nāṣir may be the oldest known written customer complaint. [1] A consumer complaint or customer complaint is "an expression of dissatisfaction on a consumer's behalf to a responsible party" (London, 1980). It can also be described in a positive sense as a report from a consumer providing documentation about a ...

5. JPMorgan, addressing racism allegations, reforms customer ...

   www.aol.com/news/jpmorgan-addressing-racism...

   JPMorgan Chase & Co <JPM.N> told employees on Tuesday it is changing its customer complaint system and how staff choose which customers are eligible for certain banking products after the New York ...

6. Grievance redressal - Wikipedia

   en.wikipedia.org/wiki/Grievance_Redressal

   Grievance redressal. Grievance Redressal is a management- and governance-related process used commonly in India. While the term "Grievance Redressal" primarily covers the receipt and processing of complaints from citizens and consumers, a wider definition includes actions taken on any issue raised by them to avail services more effectively.

7. Eight disciplines problem solving - Wikipedia

   en.wikipedia.org/wiki/Eight_Disciplines_Problem...

   Eight disciplines problem solving. Eight Disciplines Methodology (8D) is a method or model developed at Ford Motor Company used to approach and to resolve problems, typically employed by quality engineers or other professionals. Focused on product and process improvement, its purpose is to identify, correct, and eliminate recurring problems. [1]

8. Complaint - Wikipedia

   en.wikipedia.org/wiki/Complaint

   In legal terminology, a complaint is any formal legal document that sets out the facts and legal reasons (see: cause of action) that the filing party or parties (the plaintiff(s)) believes are sufficient to support a claim against the party or parties against whom the claim is brought (the defendant(s)) that entitles the plaintiff(s) to a remedy (either money damages or injunctive relief).

9. Customer relationship management - Wikipedia

   en.wikipedia.org/wiki/Customer_relationship...

   v. t. e. Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...