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The CHCs also provided a free, independent and confidential advocacy service to patients who sought advice and support in the process of pursuing a complaint against the NHS. At the time of the launch of the new CHCs in 2010, the then Health Minister for Wales, Edwina Hart, indicated that they would be reviewed after two years, to evaluate how ...
The remit of the Ombudsman was extended in 1973 to cover the National Health Service. In 1996, the Ombudsman was empowered to investigate complaints about clinical judgment. By law, complaints made to the Parliamentary Ombudsman about UK Government departments and other UK public organisations must be referred by a Member of Parliament (MP).
NHS Wales (Welsh: GIG Cymru) is the ... The highest number of complaints (3,609) related to Cardiff and Vale University Health Board. The government response was that ...
Figures published in October show the total number of all reported written complaints in the NHS in 2023/24 was 241,922, an increase of 5.4% compared with the 229,458 reported in the previous 12 ...
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A Health Service Ombudsman was established with powers to investigate NHS bodies for England and Wales (the Health Service Commissioner for Scotland was established under the 1972 Act for Scotland). [2] The provisions of the Act relating to the Health Service Commissioners have largely been replaced by the Health Service Commissioners Act 1993.
The Public Services Ombudsman for Wales (Welsh: Ombwdsmon Gwasanaethau Cyhoeddus Cymru) was established by section 1(1) of the Public Services Ombudsman (Wales) Act 2005. The Public Services Ombudsman for Wales brings together the jurisdictions of various offices he replaced, namely the Local Government Ombudsman for Wales, the Health Service ...
The Local Government and Social Care Ombudsman (LGSCO), legally the Commission for Local Administration in England and formerly known as the Local Government Ombudsman (LGO), investigates complaints from members of the public about councils and some other some other authorities and organisations providing public services in England. [2]