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In 2015, Wren Kitchens was investigated by BBC Watchdog for providing customers with poor customer service. The investigation found that the company had provided partial orders to customers and was extremely slow to rectify issues. The firm responded by stating that they are heavily investing in improving their customer service department. [23]
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It is the first Amazon-owned campus located outside the United States and features the single largest Amazon-owned building in the world. The 9.5 acre campus houses over 15,000 employees. [16] [17] Amazon plans to build a major campus in Bellevue, Washington, a suburb of Seattle, that will host 15,000 employees by 2025. [18]
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During 2005 Ebuyer had significant customer service problems. Sheffield Trading Standards received 282 complaints about the company, and the customer service phone number had been removed from its website. After this, the firm promised to improve its service, and restored the customer service number to its site.
Beyond the main shopping centre is a separate retail park which has a number of shops and restaurants and also a cinema. Stores in this area include Wren Kitchens, Oak Furniture Land, Bensons for Beds, The Range, Currys, B&M Home & Garden, Carpetright, Halfords, Pets at Home and Matalan among others.
Amazon.com, Inc., [1] doing business as Amazon (/ ˈ æ m ə z ɒ n / ⓘ, AM-ə-zon; UK also / ˈ æ m ə z ə n /, AM-ə-zən), is an American multinational technology company engaged in e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence. [5]
Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.