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Until the mid-1980s freephone numbers could be accessed only by ringing the operator on 100 and asking to be connected, e.g. Freephone 8963 for BT customer service. From 1985, the 0800 code came into use for freephone services. [19] These numbers usually had 10 digits, but a few exceptions had only 8 digits, e.g. 0800 1111 for ChildLine.
GB Gas Holdings Limited, founded 1996, which holds British Gas (also known as Scottish Gas). [11] [12] [13] Centrica Hive Ltd, founded in 2007. [14] In 1998, Centrica's supplier monopoly for gas came to an end. Centrica maintained the British Gas retail brand but is only allowed to use this brand name in the United Kingdom.
In response, British Gas workers went on strike between January and June 2021, when workers accepted a new pay deal. [25] In 2023, British Gas came under criticism after a series of media stories highlighting their poor customer service [26] and practice of breaking into homes to force people onto pre-payment meters. [27]
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BG Group plc was a British multinational oil and gas company headquartered in Reading, United Kingdom. [ 3 ] [ 4 ] On 8 April 2015, Royal Dutch Shell announced that it had reached an agreement to acquire BG Group for $70 billion, subject to regulatory and shareholder agreement.
The Big Six were the United Kingdom's largest retail suppliers of gas and electricity, who dominated the market following liberalisation in the late 1990s. By 2002, six companies – British Gas, EDF Energy, E.ON, RWE npower, Scottish Power and SSE – had emerged from the 15 former incumbent monopoly suppliers (the 14 regional public electricity suppliers and British Gas).
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Local Heroes was a British online service that connected people with local plumbers, electricians, and other tradespeople. It was launched in early 2016 by Centrica [ 3 ] [ 4 ] through its subsidiary, British Gas .