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The standardized service contract is a software design principle [1] applied within the service-orientation design paradigm to guarantee that service contracts [2] within a service inventory [3] (enterprise or domain) adhere to the same set of design standards. [4] This facilitates standardized service contracts across the service inventory. [5]
In databases, change data capture (CDC) is a set of software design patterns used to determine and track the data that has changed (the "deltas") so that action can be taken using the changed data. The result is a delta-driven dataset .
Service Component Architecture (SCA) is a software technology designed to provide a model for applications that follow service-oriented architecture principles. [1] The technology, created by major software vendors, including IBM, Oracle Corporation and TIBCO Software, encompasses a wide range of technologies and as such is specified in independent specifications to maintain programming ...
ServiceNow, Inc. is an American software company based in Santa Clara, California, that supplies a cloud computing platform for the creation and management of automated business workflows. It is used predominantly for the automation of information technology process, for example, the reporting and resolution of issues impacting an organization ...
The term "product change" includes changes to hardware, software, and firmware that occur over the entire life of a product. Product changes include those considered reportable and non-reportable. These changes may be applied by a supplier, a customer, or a contractor retained by the customer, depending on negotiated agreements.
Change management is an IT service management discipline. The objective of change management in this context is to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes to control IT infrastructure , in order to minimize the number and impact of any related incidents upon service.
The goals of a change control procedure usually include minimal disruption to services, reduction in back-out activities, and cost-effective utilization of resources involved in implementing change. According to the Project Management Institute , change control is a "process whereby modifications to documents, deliverables, or baselines ...
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.