Search results
Results from the WOW.Com Content Network
A service-level agreement can track multiple performance metrics. In this context, these metrics are called service level indicators (SLIs). The target value of a given SLI is called a service-level objective (SLO). In IT-service management, a common case is a call center or service desk. SLAs in such cases usually refer to the following SLIs:
In the next, the so-called first level—DFD 1—the numbering continues For example, process 1 is divided into the first three levels of the DFD, which are numbered 1.1, 1.2, and 1.3. Similarly, processes in the second level (DFD 2) are numbered 2.1.1, 2.1.2, 2.1.3, and 2.1.4. The number of levels depends on the size of the model system.