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A decision support system (DSS) is an information system that supports business or organizational decision-making activities. DSSs serve the management, operations and planning levels of an organization (usually mid and higher management) and help people make decisions about problems that may be rapidly changing and not easily specified in advance—i.e., unstructured and semi-structured ...
Tangible support is the provision of financial assistance, material goods, or services. [15] [16] Also called instrumental support, this form of social support encompasses the concrete, direct ways people assist others. [12] Informational support is the provision of advice, guidance, suggestions, or useful information to someone.
An executive information system (EIS), also known as an executive support system (ESS), [1] is a type of management support system that facilitates and supports senior executive information and decision-making needs. It provides easy access to internal and external information relevant to organizational goals.
An example of how a clinician might use a clinical decision support system is a diagnosis decision support system (DDSS). DDSS requests some of the patients' data and, in response, proposes a set of appropriate diagnoses.
OSS systems from this era are described in the Bell System Technical Journal, Bell Labs Record, and Telcordia Technologies (now part of Ericsson) SR-2275. [2] Many OSS systems were initially not linked to each other and often required manual intervention. For example, consider the case where a customer wants to order a new telephone service.
An intelligent decision support system (IDSS) is a decision support system that makes extensive use of artificial intelligence (AI) techniques. Use of AI techniques in management information systems has a long history – indeed terms such as "Knowledge-based systems" (KBS) and "intelligent systems" have been used since the early 1980s to describe components of management systems, but the term ...
The concepts involved in decision support systems were first expressed in the early 1970s by Scott Morton. [5] [6] These systems are used to help solve complex problems by using computer technology and can help businesses with decision making. DSS has progressed since it was first developed in the 70's.
Business support systems (BSS) are the components that a telecommunications service provider (or telco) uses to run its business operations towards customers. Together with operations support systems (OSS), they are used to support various end-to-end telecommunication services (e.g., telephone services). [ 1 ]