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Inquiries and service requests may also concern not receiving a notice, card, or document by mail, correcting typographical errors, and requesting disability accommodations. [10] If the self-service tools on USCIS's website cannot resolve an issue, the applicant, petitioner, or authorized representative can contact the USCIS Contact Center.
This center processes immigration cases for the eight Florida counties of Glades, Hendry, Highlands, Indian River, Martin, Okeechobee, Palm Beach, and St. Lucie. [ 3 ] As of February 2013, this Field Office was the third-busiest in Florida in having appointments concerning temporary protected status applications, with 6,325 persons applying for ...
In a call center or contact center environment, the call is then typically answered by a telephone system known as an automatic call distributor (ACD) or private branch exchange (PBX). The subsequent routing of the call may be done in many ways, ranging from simple to complex depending on the needs of the owner of the toll-free number.
Previously, he served from 1999 to 2006 as Director, Information and Customer Service, which coordinates and manages the USCIS Telephone Centers; plans and implements USCIS customer-service functions; and serves as customer-service liaison for USCIS.
A Notice of Intent to Revoke (NOIR) is a communication sent by the United States Citizenship and Immigration Services to a petitioner about a previously approved petition, telling him or her that the USCIS intends to revoke the petition, along with the reasons for revocation, and giving the petitioner a fixed amount of time to respond. [1]
The National Visa Center (NVC) is a center that is part of the U.S. Department of State that plays the role of holding United States immigrant visa petitions (as well as Form I-129F petitions for K-1/K-3 visas) approved by the United States Citizenship and Immigration Services until an immigrant visa number becomes available for the petition, at which point it arranges for the visa applicant(s ...
The contact center is a source for answers to questions about consumer problems and government services. If visitors cannot find the government information they are looking for online, they can call or get help through a live web chat service. [5]
Electronic/Mail (the supporting documents need to be sent by mail) by customer agency; queries are done by human Status Verifiers: PCQS; in addition, it might lead to corrections of records in the USCIS' Central Index System (CIS) This usually takes 10 to 20 federal government work days (or about one calendar week).