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Check lease obtained and lease expired lines -- if this displays a time of approximately one hour, the system is likely undergoing maintenance. Verify your speed tier Visit https://mydeviceinfo.xfinity.com to determine your speed tier. After you log into your account, your speed tier will be displayed on the left-hand side of your screen.
This differs from traditional internet speed tests, like our Xfinity Speed Test, which measure the speed reaching the device that’s running the test itself. Speed to Gateway results are often higher than results from a traditional speed test because they aren't impacted by various factors like WiFi conditions or device capabilities.
In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window; Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
If I do a speed check with Xfinity app, it says I'm getting over 900mbs. But if I do a random internet speedtest, they report anywhere between 40-140mbs. I was just on the phone with an X rep who told me that our max speed of 800mbs is divided over all our devices, so what it the max any one device can get?
We check that your address shows updated to our Next Generation speeds, that your modem is listed properly in our systems, that your package has the correct coding, and your bootfile among other things. We will get to the bottom of this! Please send us a direct message with your full name and complete service address to “Xfinity Support”.
Before making the decision to use your own equipment, find out what the Xfinity Wireless Gateway has to offer, including coverage, features, speed and exclusive Xfinity services. Note: Xfinity Prepaid Internet Wireless Gateways cannot be used for standard Xfinity services. Find out if your equipment is approved and compatible with Xfinity services
On average, when I use an internet speed check over wifi, I routinely see ~200 Mbps down and 2-3 Mbps up. That is not a typo. My download speeds are bad, but my upload speeds are atrocious. Two to three Mbps - not twenty to thirty or two-hundred to three-hundred as I would have expected. I am using an xfinity-approved Motorola MB8600 cable modem.
@Curmudgeon101 Are you using the actual "Xfinity" app, not the Xfinity Connect app. Then select connect at the bottom. Then Internet heath comes up. Select that and it has the "Test speed to gateway". There are a bunch of different Xfinity apps that do different things. Connect, My account, Mobile ect.