Search results
Results from the WOW.Com Content Network
The Traveler Redress Inquiry Program (TRIP, sometimes called DHS TRIP) is a program managed by the Department of Homeland Security in the United States that allows people who face security-related troubles traveling by air, receive excessive security scrutiny, or are denied entry to the United States, to file their grievances with and seek redress from the DHS.
In the US, Southwest Airlines had the lowest rate of complaints in 2006, with 0.11 complaints per 100,000 passengers, while US Airways and United Airlines had the worst rate of complaints, both with 1.36 complaints per 100,000 passengers. [7] US Airways is also the US airline with the worst on-time performance, which might explain its rate of ...
The DOT data captures other complaints as well, such 2.8 million grievances about pieces of luggage being mishandled, lost, or damaged, and 11,527 checked wheelchairs or scooters suffering a ...
Get to know the DOT Airline Customer Service Dashboard, which helps you research up-to-date voluntary policies for the 10 largest airlines, including Delta Air Lines. All of the 10 airlines, for ...
The Department of Transportation proposed new rules to clarify and expand when airline passengers are entitled to refunds.
The Airlines Reporting Corporation (ARC) is a company that provides ticket transaction settlement services between airlines and travel agencies (both traditional and online) and the travel management companies that sell their products in the United States. ARC, which is owned by nine major airlines, also offers its transactional data within ...
Be sure to include the most important dates, dollar amounts and communications you’ve had with the company you’re complaining about. Because you can’t file about the same complaint more than ...
The DOT also requires carriers to make a reasonable effort to ensure that the charter operators they fly for are obeying the federal rules. Xtra is the second of Direct Air's eight carriers to be fined by the DOT, with the first one being World Atlantic Airlines which was fined $180,000 in late July.