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  2. AOL Video - Troubleshooting - AOL Help

    help.aol.com/articles/aol-video-troubleshooting

    Some video content may need the video acceleration to be lowered in order to play properly. To lower the video acceleration in Windows Media Player: 1. Click Start, select All Programs or Programs, and then click Windows Media Player. 2. Click the Tools menu, and then click Options.

  3. Restore your browser to default settings - AOL Help

    help.aol.com/articles/reset-web-settings

    While Internet Explorer may still work with some AOL products, it's no longer supported by Microsoft and can't be updated. Because of this, we recommend you download a supported browser for a more reliable and secure experience.

  4. Download or update your web browser - AOL Help

    help.aol.com/articles/download-or-upgrade-your...

    Newer browsers provide added benefits, such as increased web surfing security, private browsing, and faster web page uploads. To get the best experience with AOL websites and applications, it's important to use the latest version of a supported browser.

  5. Troubleshooting AOL Desktop Gold

    help.aol.com/articles/aol-desktop-troubleshooting

    Desktop Gold doesn't provide dial-up internet connectivity and can only be used if you already have a broadband internet connection. If you're having trouble getting online, check to see if the issue is with your internet connection.Our help article, Troubleshooting a Broadband Connection, provides some useful troubleshooting tips. If you are ...

  6. Troubleshoot a broadband internet connection - AOL Help

    help.aol.com/articles/troubleshooting-a...

    If you're using broadband (cable) internet and you can't connect, try the following troubleshooting steps in the order listed until you get up and running again. 1. Check if you can visit other sites with a different browser - If you can go to another site, the problem may be associated the browser you're using.

  7. Clear cache on a web browser - AOL Help

    help.aol.com/articles/clear-cookies-cache...

    Internet Explorer may still work with some AOL services, but is no longer supported by Microsoft and can't be updated. We recommend you download a new browser . Popular Products

  8. Fix problems signing in to AOL Mail

    help.aol.com/articles/fix-problems-signing-in-to...

    If you use a firewall and are getting a blank page when trying to access AOL Mail, you may need to disable your pop-up blocking software or add AOL to your allowlist. While you'll need to contact your software vendor for specifics to your software, most browsers will allow you a temporary bypass by holding down the Shift key as you click web ...

  9. Fix problems reading or receiving AOL Mail

    help.aol.com/articles/fix-problems-reading-or...

    Disable Protected Mode in Internet Explorer. Protected mode is enable by default and may interfere with AOL Mail. If you're continuing to have trouble accessing mail, turn Protected Mode off: 1. Click Tools. 2. Click Internet Options. 3. Click the Security tab. 4. Deselect "Enable Protected Mode." 5. Restart Internet Explorer and sign in to AOL ...