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Course content typically includes greeting the customer (either by phone or in person), questioning to understand the customer’s need or problem, listening, confirming understanding, responding with value, using positive language, eliminating jargon, concluding the phone or face-to-face interaction, dealing with angry customers, and the importance of body language and tone of voice.
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A free course can be "upgraded" to the paid version of a course, which includes instructor's feedback and grades for the submitted assignments, and (if the student gets a passing grade) a certificate of completion. [57] [60] Other Coursera courses, projects, specializations, etc. cannot be audited—they are only available in paid versions ...
alffie is an Australian online training company headquartered in Melbourne, Victoria. It currently provides nationally accredited vocational training in the areas of business, supply chain operations, community services, hospitality, retail services, education support, business to business sales, tourism, cleaning operations and individual ...
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Course Hero is an American education technology website company based in Redwood City, California which operates an online learning platform for students to access course-specific study resources and online tutors. Subscription or content contribution is required for students to use the platform. [2]
Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.