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  2. Cisco Webex - Wikipedia

    en.wikipedia.org/wiki/Cisco_WebEx

    It was founded as WebEx in 1995 and acquired by Cisco Systems in May 2007. Its headquarters are in San Jose, California. [2] Its software products include Webex App, Webex Suite, Webex Meetings, Webex Messaging, Webex Calling, Webex Contact Center, and Webex Devices. [3] All Webex products are part of the Cisco Systems collaboration portfolio. [4]

  3. Afiniti - Wikipedia

    en.wikipedia.org/wiki/Afiniti

    According to the company, its software uses AI to boost company's efficiency by "predicting interpersonal behavior" [10] between the callers and agents. [2] VentureBeat explains that "when a customer calls into a call center, Afiniti matches their phone number — either landline or cellphone — with any information tied to it from up to 100 ...

  4. List of call centre companies - Wikipedia

    en.wikipedia.org/wiki/List_of_call_centre_companies

    Company Founded Employees Revenue Locations Atento: 1999 154,000 Concentrix: 1983 290,000+ US$5.3 billion (2020) Conduent: 3 January 2017 31,000 (2021) US$4.140 billion (2021) 22 countries (2021)

  5. Salesforce CEO Marc Benioff on a $1 trillion opportunity and ...

    www.aol.com/finance/salesforce-ceo-marc-benioff...

    For premium support please call: 800-290-4726 more ways to reach us. Sign in. Mail. 24/7 Help. For premium support please call: ... will make bank off of new AI digital agents, ...

  6. Call centre - Wikipedia

    en.wikipedia.org/wiki/Call_centre

    It is expected that artificial intelligence-based chatbots will significantly impact call centre jobs and will increase productivity substantially. [2] [3] [4] Many organisations have already adopted AI-based chatbots to improve their customer service experience. [4] [5] [3] The contact center is a central point from which all customer contacts ...

  7. Webex CPaaS Solutions - Wikipedia

    en.wikipedia.org/wiki/Webex_CPaaS_Solutions

    Webex CPaaS Solutions (previously IMImobile) was acquired by Cisco Systems in February 2021. [1] The company provides cloud communications software and services that manage business-critical customer interactions at scale.

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