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Goldblatt says that after observing an awkward situation where a man approached a pretty woman and failed to get her phone number, he came up with the idea of a fake phone number as a subtle way of rejecting the date. While the hotline was set up as a joke, in 2002, a business, RH Brands, LLC, was started based on the website humorhotlines.com.
In the early 1980s, Bell Labs received a patent for what became AT&T's "Advanced 800 Service", a computer-controlled system where any toll-free number could point to any destination number, such as to a small business local number instead of a special InWATS line, and an itemized bill generated only for the calls the business actually received.
A bat phone or batphone, in popular jargon, is a private telephone number for important telephone calls handled at high priority. [1] [2] [3] The term is also used to describe the use of more than one mobile phone, with the "bat phone" reserved for a specific purpose. [4]
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Customer service may be provided in person (e.g. sales / service representative), or by automated means, [11] such as kiosks, websites, and apps. An advantage of automation is that it can provide service 24 hours a day which can complement face-to-face customer service. [12] There is also economic benefit to the firm.