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OSS/BSS, in telecommunications, refer to operations support system and business support system. The distinction emphasizes a separation of concerns between maintaining network operations and the business around which that network is built. Communications service providers support a broad
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
They support management functions such as network inventory, service provisioning, network configuration and fault management. Together with business support systems (BSS), operations support systems support various end-to-end telecommunication services. BSS and OSS have their own data and service responsibilities.
Business support systems (BSS) are the components that a telecommunications service provider (or telco) uses to run its business operations towards customers. Together with operations support systems (OSS), they are used to support various end-to-end telecommunication services (e.g., telephone services). [ 1 ]
Network management is the process of administering and managing computer networks. Services provided by this discipline include fault analysis, performance management, provisioning of networks and maintaining quality of service. Network management software is used by network administrators to help perform these functions.
CalWIN is an online, real-time computer program that supports the administration of welfare in California.These include CalWORKs (TANF), CalFresh (food stamps), Medi-Cal (Medicaid), General Assistance/General Relief, Foster Care, and case management functions for employment services.
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Systems management is enterprise-wide administration of distributed systems including (and commonly in practice) computer systems. [citation needed] Systems management is strongly influenced by network management initiatives in telecommunications. The application performance management (APM) technologies are now a subset of Systems management ...