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Process-based management is a management approach that views a business as a collection of processes, managed to achieve a desired result. [1] Processes are managed and improved by the organisation for the purpose of achieving its vision, mission and core values. A clear correlation between processes and vision supports the company in planning ...
Configuration Management (CM) is an ITIL-specific ITSM process that tracks all of the individual CIs in an IT system which may be as simple as a single server, or as complex as the entire IT department. In large organizations a configuration manager may be appointed to oversee and manage the CM process.
Process management originated as part of the manufacturing-based application of statistical quality control movement in the late 1920s and early 1930s. [3] What is relatively new, however, is the transition of process management methods from a manufacturing environment to a total company orientation [ 3 ] and project management.
Qualifications-Based Selection (QBS) is a procurement process established by the United States Congress as a part of the Brooks Act [1] and further developed as a process for public agencies to use for the selection of architectural and engineering services for public construction projects. It is a competitive contract procurement process ...
The importance of the merit system in a workplace is to provide good quality work to the public. When merit is truly assessed in the process of hiring or promoting personnel, an honest, effective, and productive workplace is created. [8] Employees build organizations and the service they provide to customers allows the organization to be ...
A phase-gate process (also referred to as a waterfall process) is a project management technique in which an initiative or project (e.g., new product development, software development, process improvement, business change) is divided into distinct stages or phases, separated by decision points (known as gates).
Service design is the activity of planning and arranging people, infrastructure, communication and material components of a service in order to improve its quality, and the interaction between the service provider and its users. Service design may function as a way to inform changes to an existing service or create a new service entirely.
Process Jobs – "product development process owner" rather than "research manager". Process View – thorough documentation from top to bottom and beginning to end of a process. Recent research extends the elements of McCormack (1999) and concludes that the concept of BPO consists of the following components: [4]