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2. Customer service representative - Wikipedia

   en.wikipedia.org/wiki/Customer_service...

   They may work in an office with a call center or in retail. [1] [2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]

3. All Nippon Airways - Wikipedia

   en.wikipedia.org/wiki/All_Nippon_Airways

   ANA was the launch customer for the new Boeing widebody, the Boeing 787 Dreamliner, ordering 50 examples with an option for 50 more in April 2004. ANA split the order between 30 of the short-range 787-3 and 20 of the long-haul 787-8. However, ANA later converted its −3 orders to the −8 variant. [89]

4. Virtual assistant - Wikipedia

   en.wikipedia.org/wiki/Virtual_assistant

   Also, companies in various industries often incorporate some kind of virtual assistant technology into their customer service or support. [3] Into the 2020s, the emergence of artificial intelligence based chatbots, such as ChatGPT, has brought increased capability and interest to the field of virtual assistant products and services. [4] [5] [6]

5. LiveChat - Wikipedia

   en.wikipedia.org/wiki/LiveChat

   LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities. [1]It was first launched in 2002 [2] [3] and is currently developed and offered in a SaaS (software as a service) business model by Text.

6. Call centre - Wikipedia

   en.wikipedia.org/wiki/Call_centre

   The answering service operators also had the option of calling the client and alerting them to particularly important calls. The origins of call centers date back to the 1960s with the UK-based Birmingham Press and Mail, which installed Private Automated Business Exchanges (PABX) to have rows of agents handling customer contacts.

7. Agent-assisted automation - Wikipedia

   en.wikipedia.org/wiki/Agent-assisted_automation

   Fraud prevention is a specialized type of agent-assisted automation focused on reducing ID theft and credit card fraud.ID theft and credit card fraud are huge threats for call centers and their customers [1] and few good solutions exist, but new agent-assisted automation solutions are producing promising results.