Search results
Results from the WOW.Com Content Network
Retention rate is a statistical measurement of the proportion of people that remain involved with a group from one time period to another. The concept is used in many contexts, including marketing, investment, education, employee management, research, and clinical trials.
Customer retention is a strong predictor of a firm's financial success, both using accounting and stock market metrics. A study of a Brazilian bank showed that bank branches that were more adept at efficiently satisfying and retaining customers were more profitable than their counterparts that did one or the other but not both.
Churn rate + retention rate = 100%. Most models can be written using either churn rate or retention rate. If the model uses only one churn rate, the assumption is that the churn rate is constant across the life of the customer relationship. Discount rate, the cost of capital used to discount future revenue from a customer. Discounting is an ...
Net promoter score (NPS) is a market research metric that is based on a single survey question asking respondents to rate the likelihood that they would recommend a company, product, or a service to a friend or colleague. [1]
Gross retention rate remained in the mid-90s, demonstrating the strategic relevance of the Dynatrace platform as it remains a mission-critical part of our customers' operations. Net retention rate ...
Churn rate (also known as attrition rate, turnover, customer turnover, or customer defection) [1] is a measure of the proportion of individuals or items moving out of a group over a specific period. It is one of two primary factors that determine the steady-state level of customers a business will support.
The credit quality of its premium customer base is impressive -- it only had a 1.9% write-off rate in Q3. The company's solid risk management is also evident in its robust reserve rate of 2.9%.
Financial lines pricing was down 3.3% with rates down 3.6%. And workers' comp, which includes both primary comp and large account risk management, pricing was up 4.7% with rates up 2.5% and ...