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  2. Lombok International Airport - Wikipedia

    en.wikipedia.org/wiki/Lombok_International_Airport

    Lombok International Airport. /  8.75806°S 116.27639°E  / -8.75806; 116.27639. Lombok International Airport ( IATA: LOP, ICAO: WADL) [ 1] also known as Zainuddin Abdul Madjid International Airport, [ 2] is an international airport on the island of Lombok, a part of West Nusa Tenggara province in Indonesia.

  3. Service-level agreement - Wikipedia

    en.wikipedia.org/wiki/Service-level_agreement

    A service-level agreement is an agreement between two or more parties, where one is the customer and the others are service providers. This can be a legally binding formal or an informal "contract" (for example, internal department relationships). The agreement may involve separate organizations or different teams within one organization.

  4. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [ 9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [ 9] These services may even be provided at the place in which the customer makes use of ...

  5. Customer satisfaction - Wikipedia

    en.wikipedia.org/wiki/Customer_satisfaction

    Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals." [ 1] Enhancing customer satisfaction and fostering customer loyalty are pivotal for businesses, given the significant importance of ...

  6. Service recovery paradox - Wikipedia

    en.wikipedia.org/wiki/Service_recovery_paradox

    The service recovery paradox (SRP) is a situation in which a customer thinks more highly of a company after the company has corrected a problem with their service, compared to how they would regard the company if non-faulty service had been provided. The main reason behind this thinking is that successful recovery of a faulty service increases ...

  7. The Root Cause Of Lupus Has Been A Complete Mystery ... - AOL

    www.aol.com/root-cause-lupus-complete-mystery...

    The disease impacts about 1.5 million Americans, but women are nine times more likely to develop lupus than men. And the cause of lupus has largely remained a mystery—until now.

  8. US reaches plea deal with alleged 9/11 mastermind ... - AOL

    www.aol.com/us-reaches-plea-deal-alleged...

    Oren Liebermann and Lauren del Valle, CNN. August 1, 2024 at 3:46 AM. The US has reached a plea deal with alleged 9/11 mastermind Khalid Sheikh Mohammed and two other defendants accused of ...

  9. IT service management - Wikipedia

    en.wikipedia.org/wiki/IT_service_management

    A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives. User refers to the actual user of the service ...