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Keeping your account safe is important to us. If you think someone is trying to access or take over your account, there are some important steps you need to take to secure your information. Know the warning signs and what to do if your account has been compromised. Signs of a hacked account • You're not receiving any emails.
Get answers to your AOL Mail, login, Desktop Gold, AOL app, password and subscription questions. Find the support options to contact customer care by email, chat, or phone number.
• Apps connected to your account - Apps you've given permission to access your info. • Recent account changes - Shows the last 3 password changes. Click show all to see all changes. IP addresses in Recent activity. Your IP address is your location online and each session should start with the same few sets of numbers.
Try another web browser - If you can access your account in another browser, the problem isn't with your account; you'll need to fix the issue in your preferred browser. Someone changed your password - An unauthorized party could have broken in and changed your password. Use the Sign-in Helper to get back into your account and change your password.
This is an important security feature that helps to protect your account from unauthorized access. You may be prompted to get a verification code at your recovery phone number or recovery email address for any of the following reasons:
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Keep a valid mobile phone number or email address on your account in case you ever lose your password or run into a prompt to verify your account after signing in. We'll also include your recovery email address when sending a notification of changes made to your account. Add a mobile number or email address
A compromised (hacked) account means someone else accessed your account by obtaining your password. Spoofed email occurs when the "From" field of a message is altered to show your address, which doesn't necessarily mean someone else accessed your account. You can identify whether your account is hacked or spoofed with the help of your Sent folder.