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2. Troubleshooting AOL Desktop Gold

   help.aol.com/articles/aol-desktop-troubleshooting

   If your AOL Desktop Gold contacts are missing, try the solutions listed below. Address Book Quick Find • Within your address book, type in your contact using the Quick Find search bar. There may be times your contact is not displayed in the same order as before. • If the issue still exists, proceed to the next step. Compose/Write email window

3. AOL Help

   help.aol.com

   Get answers to your AOL Mail, login, Desktop Gold, AOL app, password and subscription questions. Find the support options to contact customer care by email, chat, or phone number.

4. Clear your browser's cache on AOL Desktop Gold

   help.aol.com/articles/using-the-web-in-aol...

   Clearing your browser's cache is recommended if you're experiencing things like pages freezing, not loading, or being unresponsive. 1. Launch AOL Desktop Gold. 2. Sign in with your username and password. 3. In the top menu bar, click the Settings icon . 4. In the left menu, click Browser. 5. Click the Security tab. 6. Click Clear Footprints Now. 7.

5. Download your email from AOL Mail with IMAP

   help.aol.com/articles/download-your-email-from...

   Make sure your app is set to download the full contents of your email for offline use. • Limitations for large folders - Folders containing upwards of 1 million or more emails will have issues downloading all the messages. To resolve this, move some of the email to a new folder in your account. Use this info to configure your app

6. Fix problems signing into your AOL account - AOL Help

   help.aol.com/articles/help-signing-in

   Update your browser autofill settings - If your browser remembers passwords, you may need to update your autofill settings after changing your password. Try another web browser - If you can access your account in another browser, the problem isn't with your account; you'll need to fix the issue in your preferred browser.

7. AOL Mail - AOL Help

   help.aol.com/products/aol-webmail

   Get answers to your AOL Mail, login, Desktop Gold, AOL app, password and subscription questions. Find the support options to contact customer care by email, chat, or phone number.

8. Update AOL Mail settings

   help.aol.com/articles/aol-mail-mail-settings

   Change any of the following settings, then click Save to finalize your selection: • Default View - Select your default view: Day, Week, Month or Year. • Time Zone - Click Settings | Calendar options. Select the Time Zone you would like. • Display - Click Settings | Calendar options. Choose what time your typical day goes from.

9. Fix problems reading or receiving AOL Mail

   help.aol.com/articles/fix-problems-reading-or...

   Check your account email client. One of the top reasons a user can't find their emails is due to settings from a third-party email client such as Outlook or the Mail app on your phone. Chances are the settings in the program are set to delete the emails from the AOL server each time you check your mail.