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  2. Service blueprint - Wikipedia

    en.wikipedia.org/wiki/Service_blueprint

    The service blueprint is an applied process chart which shows the service delivery process from the customer's perspective. The service blueprint is one of the most widely used tools to manage service operations, service design and service .

  3. Project delivery method - Wikipedia

    en.wikipedia.org/wiki/Project_delivery_method

    Integrated Project Delivery seeks to involve all participants (people, systems, business structures and practices) through all phases of design, fabrication, and construction, with the goal of improving project efficiency and reducing "waste" in project delivery (i.e. any processes that do no directly add value to the final product).

  4. Service delivery framework - Wikipedia

    en.wikipedia.org/wiki/Service_delivery_framework

    A service delivery framework (SDF) is a set of principles, standards, policies and constraints to be used to guide the designs, development, deployment, operation and retirement of services delivered by a service provider with a view to offering a consistent service experience to a specific user community in a specific business context.

  5. Information Services Procurement Library - Wikipedia

    en.wikipedia.org/wiki/Information_Services...

    This process uses the service description, the situation analysis and the risk analysis as inputs to define an optimal service delivery strategy. The resulting service delivery strategy consists of three elements: A list of actions to mitigate risks; Service execution approach; Service control approach.

  6. Continual improvement process - Wikipedia

    en.wikipedia.org/wiki/Continual_improvement_process

    Delivery (customer valued) processes are constantly evaluated and improved in the light of their efficiency, effectiveness and flexibility. Some see continual improvement processes as a meta-process for most management systems (such as business process management, quality management, project management, and program management). [3] W.

  7. Project management - Wikipedia

    en.wikipedia.org/wiki/Project_management

    Project management is the process of ... series of distinct steps to be completed. This type of project approach ... delivery of a unique product or service.

  8. Process management (project management) - Wikipedia

    en.wikipedia.org/wiki/Process_management...

    The term process management usually refers to the management of engineering processes and project management processes where a process is a collection of related, structured tasks that produce a specific service or product to address a certain goal for a particular organization, actor or set of actors.

  9. Integrated project delivery - Wikipedia

    en.wikipedia.org/wiki/Integrated_project_delivery

    Integrated project delivery (IPD) is a construction project delivery method that seeks the efficiency and involvement of all participants (people, systems, business structures and practices) through all phases of design, fabrication, and construction. [1] IPD combines ideas from integrated practice [2] and lean construction.

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