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Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization. [3] It is expected that AI ...
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Until 2021 Chime's customer service agreement said deposits would be issued by check, mailed within 14 days. Thousands of customers waited 90 days or longer. The settlement gives at least $150 in redress to any customer who had a $10 balance after 14 days from account closure. The $3.25 million penalty was paid to the CFPB victims relief fund.
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