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  2. Patient experience - Wikipedia

    en.wikipedia.org/wiki/Patient_experience

    Patient experience describes the range of interactions that patients have with the healthcare system, including care from health plans, doctors, nurses, and staff in hospitals, physician practices, and other healthcare facilities. [1] [2] Understanding patient experience is a key step in moving toward patient-centered care.

  3. Patient-centered outcomes - Wikipedia

    en.wikipedia.org/wiki/Patient-centered_outcomes

    Patient-centered outcomes focus attention on a patient's beliefs, opinions, and needs in conjunction with a physician's medical expertise and assessment. [1] In the United States , the growth of the healthcare industry has put pressure on providers to see more patients in less time, fill out paperwork in a timely manner, and stay current on the ...

  4. Patient participation - Wikipedia

    en.wikipedia.org/wiki/Patient_participation

    A medical doctor explaining an X-ray to a patient. Several factors help increase patient participation, including understandable and individual adapted information, education for the patient and healthcare provider, sufficient time for the interaction, processes that provide the opportunity for the patient to be involved in decision-making, a positive attitude from the healthcare provider ...

  5. Medical home - Wikipedia

    en.wikipedia.org/wiki/Medical_home

    The medical home, [1] also known as the patient-centered medical home or primary care medical home (PCMH), is a team-based health care delivery model led by a health care provider [2] to provide comprehensive and continuous medical care to patients with a goal to obtain maximal health outcomes.

  6. Service Excellence – Health Care - Wikipedia

    en.wikipedia.org/wiki/Service_Excellence...

    Service excellence in healthcare is difficult to define and better described as a “I know when I receive it, or perhaps more frequently, I know when I have not.” [3] According to Robert Johnson (Institute of Customer Service), service excellence has four key elements: delivering the promise of quality healthcare, providing a personal touch ...

  7. Person-centered care - Wikipedia

    en.wikipedia.org/wiki/Person-centered_care

    Patient-centered care is a concept that also emphasises the involvement of the patient and their families in the decision making of medical treatments. A main difference is that person-centered care describes the whole person in a wider context rather than the patient-centered approach which is based on the person's role as a patient.

  8. Goal-oriented health care - Wikipedia

    en.wikipedia.org/wiki/Goal-Oriented_Health_Care

    It is a form of Patient Centered Care/Person-Centered Care as the goals are unique to the individual patient and direct the plan of care. This is in contrast to problem-oriented or disease-driven care where the focus is on correcting biological abnormalities (i.e. for a patient with diabetes focusing on control of the hemoglobin A1c). [2]

  9. Primary Care Collaborative - Wikipedia

    en.wikipedia.org/wiki/Primary_Care_Collaborative

    The Primary Care Collaborative was established in late 2006 as the Patient-Centered Primary Care Collaborative when several large national employers came together with the four major U.S. primary care physician associations in hopes of: Advancing an effective and efficient health system built on the patient-centered medical home (PCMH) model.