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SuperOffice is a European supplier of business-to-business customer relationship management (CRM) software. SuperOffice was founded in 1989 [ 1 ] by Une Amundsen. He renamed the company "Superland" and referred to himself as "The King of Superland". [ 2 ]
Request Tracker for Incident Response (RTIR) is a special distribution of RT to fulfill the specific needs of CERT teams. [4] At this point, RTIR is, at once, a tool specific to incident management, a general purpose tool teams can use for other tasks, and also a tool that can—and very often is—a fully customized system built on layers of ...
The perception of success of the customer service interactions is dependent on employees "who can adjust themselves to the personality of the customer". [2] Customer service is often practiced in a way that reflects the strategies and values of a firm. Good quality customer service is usually measured through customer retention.
In public key infrastructure (PKI) systems, a certificate signing request (CSR or certification request) is a message sent from an applicant to a certificate authority of the public key infrastructure (PKI) in order to apply for a digital identity certificate. The CSR usually contains the public key for which the certificate should be issued ...
RDL reports can be viewed by using the standalone Report Server that comes with Microsoft SQL Server, or by using the ASP.NET ReportViewer web control, or by using the ReportViewer Windows Forms control. The latter method allows reports to be embedded directly into web pages or .NET Windows applications. The ReportViewer control will process ...
Although many images of the Horizon exist online, these are all copyrighted and therefore our in-house policies forbid us including them with any article or news report we may produce. Wikipedia is likely to be a major website visited - more than likely the major website - outside your own, for the Horizon, and one of the major sources for ...
A TPS report ("test procedure specification") is a document used by a quality assurance group or individual, particularly in software engineering, that describes the testing procedures and the testing process.
A change request is declarative, i.e. it states what needs to be accomplished, but leaves out how the change should be carried out. Important elements of a change request are an ID, the customer (ID), the deadline (if applicable), an indication whether the change is required or optional, the change type (often chosen from a domain-specific ontology) and a change abstract, which is a piece of ...