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The Customer Service System (CSS) of the BT Group (previously British Telecommunications) is the core operational support system for BT, bringing in 70% of income for the company (figures from 1997). BT rolled out CSS nationally in 1989 and provided an integrated system for telephony—order handling, repair handling and billing.
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From 1 July 2015, the charge for calls to 084, 087, 09 and 118 numbers has been simplified. It is split into two parts: An access charge, payable to the telephone service provider – e.g. BT, EE, Sky – plus a service charge paid to the company offering the service.
The company provides online directory enquiries and competes with BT, Google Local, Yelp and the Yell Group (the holding company now known as hibu, as of 2012 [2]) for the directory enquiry market. It is the market leader DQ for finding people.
In 2014, the 118500 service run by BT was fined £225,000 by PhonepayPlus (later renamed as the Phone-paid Services Authority) for over-charging customers and failing to clearly display call costs. BT was also ordered to refund affected customers.
BT Group plc (formerly British Telecom) is a British multinational telecommunications holding company headquartered in London, England.It has operations in around 180 countries and is the largest provider of fixed-line, broadband and mobile services in the UK, and also provides subscription television and IT services.