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Regarding the wait times for phone service, LUMA stated on July 2, 2021, that they had a total of 115 call center employees and subcontracts with 3 companies (30, 70, and 85 employees respectively) to handle calls.
Luma CEO Juan Saca, a veteran telecom industry executive who was appointed to lead the company in 2023, said in a Sept. 26 hearing before a House panel that Luma has made significant investments ...
In November, 2016, Luma announced Alexa integration, [7] allowing it to be controlled by voice commands to Amazon Alexa. In January 2018, Luma Home was acquired by Newell Brands for a reported $10 million. [8] The brand will operate under First Alert. [9] At least since fall 2019 both the getluma.com and lumahome.com websites are not functional ...
Phone support is available for account management and password reset help, Mon-Fri: 8am-12am ET; Sat: 8am-10pm ET. For additional hours of operation for different services visit our support options page for contact info.
The Florida Public Service Commission approved a third area code for the Miami region on February 25, 2022. Area code 645 was activated on August 4, 2023, before the anticipated exhaust of central office codes in 305 and 786, which was likely to occur in 2023.
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