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Event logging: regardless of the event type, a good practice should be to record the event and the actions taken. The event can be logged as an Event Record or it can be left as an entry in the system log of the device. Alert and human intervention: for events that requires human intervention, the event needs to be escalated.
The IT Service Management Forum (itSMF) is an independent, international, not-for-profit organization of IT service management (ITSM) professionals worldwide. [1] Around the operation of IT services the itSMF collects, develops and publishes best practices, supports education and training, discusses the development of ITSM tools, initiates advisory ideas about ITSM and holds conventions.
ITIL (previously and also known as Information Technology Infrastructure Library) is framework with set of practices (previously processes) for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
Download QR code; Print/export Download as PDF; ... Event management (ITIL) I. Incident management (ITSM) ISO/IEC 20000; IT Service Management Forum;
Event correlation usually takes place inside one or several management platforms. It is implemented by a piece of software known as the event correlator.This component is automatically fed with events originating from managed elements (applications, devices), monitoring tools, the Trouble Ticket System, etc.
Also the future of the Application Management organisation, with aspects as skills and capabilities, markets and customers, is very important. Creating the organisation management strategies for this is the aim of Application Management Organization Strategy cluster. Processes in this cluster include: Account and Market Definition
According to the SIAM Body of Knowledge, [5] the term ‘service integration and management’ or SIAM, and the concept of SIAM as a management methodology originated in around 2005 from within the UK public sector, which was also the source of other best practice methodologies such as ITIL®.
Information Management is the domain that frames the specification of the functional requirements that the IT services have to deliver to the end-users, the management of the corporate data model, and the management of the delivery of IT services by IT management. Information Management is supported by the most recent BiSL standard.