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Bounded emotionality is a communications studies approach to dealing with emotional control in the workplace. [1] Emotional control simply refers to how employers and employees handle the range of emotions that naturally occur in the workplace. These emotions can occur because of work, or they can be brought into work from an employee's home life.
Emotional work is described as "emotion that is authentic, not emotion that is manufactured through surface acting…rarely seen as a profit center for management". [10] "The person whose feelings are easily aroused (but not necessarily easily controlled) is going to have far more difficulty in dealing with emotionally stressful situations.
Emotion work is understood as the art of trying to change in degree or quality an emotion or feeling. [1]Emotion work may be defined as the management of one's own feelings, or work done in an effort to maintain a relationship; [2] there is dispute as to whether emotion work is only work done regulating one’s own emotion, or extends to performing the emotional work for others.
Affective events theory model Research model. Affective events theory (AET) is an industrial and organizational psychology model developed by organizational psychologists Howard M. Weiss (Georgia Institute of Technology) and Russell Cropanzano (University of Colorado) to explain how emotions and moods influence job performance and job satisfaction. [1]
Emotional labor is the process of managing feelings and expressions to fulfill the emotional requirements of a job. [ 1 ] [ 2 ] More specifically, workers are expected to regulate their personas during interactions with customers, co-workers, clients, and managers.
Emotional dysregulation is characterized by an inability to flexibly respond to and manage emotional states, resulting in intense and prolonged emotional reactions that deviate from social norms, given the nature of the environmental stimuli encountered. Such reactions not only deviate from accepted social norms but also surpass what is ...
The use of psychology in behavioral operations research links to the idea of judging the relationship between people's mental health and wellbeing and their behavior at work. Psychology experts often set up indicators to evaluate how an employee's surroundings, such as working environment and noise, can affect their productivity. [13]
Expressing emotions through facial expressions, body language, and vocalizations helps convey information to others about one's internal state. This, in turn, facilitates cooperation, bonding, and the maintenance of social relationships. For example, a smile communicates happiness and friendliness, while a frown may signal distress or disapproval.