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  2. Operations management for services - Wikipedia

    en.wikipedia.org/wiki/Operations_management_for...

    Service inputs are critical for manufacturing including capital from banks, energy, information systems and human resources. Services are part of the manufacturing supply chain, just like the physical inputs of products from other manufacturing companies. Both manufacturing and service operations can purchase services from outside the organization.

  3. Quality management - Wikipedia

    en.wikipedia.org/wiki/Quality_management

    ISO 9004 — guidelines for performance improvement. ISO 9001 - a certified quality management system (QMS) for organizations who want to prove their ability to consistently provide products and services that meet the needs of their customers and other relevant stakeholders. [26]

  4. Quality assurance - Wikipedia

    en.wikipedia.org/wiki/Quality_assurance

    QA includes management of the quality of raw materials, assemblies, products and components, services related to production, and management, production and inspection processes. [8] The two principles also manifest before the background of developing (engineering) a novel technical product: The task of engineering is to make it work once, while ...

  5. High performance organization - Wikipedia

    en.wikipedia.org/wiki/High_performance_organization

    High performance organizations value teamwork and collaboration as priorities in their organizational design. These organizations flatten organizational hierarchies and make it easier for cross-functional collaboration to occur. They do this by reducing barriers between functional units and getting rid of complex organizational bureaucracies. [1]

  6. Operational efficiency - Wikipedia

    en.wikipedia.org/wiki/Operational_efficiency

    An example of a more for same alternative is a manufacturing company reducing its output of faulty products (and thereby reducing after sales cost) without using more money or resources. This can e.g. be achieved through use of quality management systems, addressing quality in existing training programs for personnel or introduction of higher ...

  7. Business performance management - Wikipedia

    en.wikipedia.org/wiki/Business_performance...

    Business performance management (BPM) (also known as corporate performance management (CPM) [2] enterprise performance management (EPM), [3] [4] organizational performance management, or performance management) is a management approach which encompasses a set of processes and analytical tools to ensure that an organization's activities and output are aligned with its goals.

  8. 'There's no playbook for this': This CEO cut employee ... - AOL

    www.aol.com/finance/theres-no-playbook-ceo-cut...

    Translation: For a Canadian purchasing software company, reducing an employee’s 40-hour work week by 8 hours, with a 20% pay cut, equaled one job saved. That clever equation added up to another ...

  9. Eight dimensions of quality - Wikipedia

    en.wikipedia.org/wiki/Eight_dimensions_of_quality

    Performance is often a source of contention between customers and suppliers, particularly when deliverables are not adequately defined within specifications. The performance of a product often influences the profitability or reputation of the end-user. As such, many contracts or specifications include damages related to inadequate performance.