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Customer-centric The customer is the main focus Cutting edge practices Up to date or new methods Dashboard: Collection of key indicators Data Moat Large amounts of data acquired by an organization that can be harvested for sustainable, differentiating competitive advantage. [2] Deliverable(s) Finished product or outcome Downsize
In business, commerce, and economics, a client is a person who receives advice or services from a professional, such as a lawyer or a health care provider.Clients differ from customers in that customers are thought of as "one-time buyers" while clients can be seen as "long-term recipients", [1] and customers buy goods as well as services.
Customer-centric relationship management (CCRM) is a nascent sub-discipline that focuses on customer preferences instead of customer leverage. CCRM aims to add value by engaging customers in individual, interactive relationships.
Customer success, also known as customer success management or client advocacy, is a business strategy focused on helping customers achieve their goals when using a product or service. It involves providing support and guidance to ensure customers get value from their investments.
The delta model can be illustrated using the strategic triangle (see fig.1). There are three points: system lock-in, best customer solutions and best product. [8] System lock- in enables market dominance and can achieve complementor share, it focuses on the entire system economics and instead of product-centered economics, which makes it very sustainable. [9]
Clienteling is intended to guide associates to provide more personal and informed customer service [2] that may influence customer behavior related to shopping frequency, lift in average transaction value, and other retail key performance indicators. [3]
A chief customer officer (CCO) is the executive responsible in customer-centric companies for the total relationship with an organization’s customers. This position was developed to provide a single vision across all methods of customer contact.
Customer value maximization (CVM) is a real-time service model that, proponents say, goes beyond basic customer relationship management (CRM) capabilities, identifying and capturing maximum potential from prospective and existing customers.