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In May 2013, Ticketmaster agreed to pay up to $23 million for enrolling customers into a rewards program that charged $9 per month. Ticketmaster made $85 million in fees, from customers who took about eight months on average to cancel their enrollment in the program. 1.12 million customers were eligible to claim up to a $30 refund. [62]
Ticketmaster has said that it does not control fees but does keep a portion for operating costs. In most cases, venues set and keep the fees, the company said in a Feb. 7 blog post .
The leaked information may have included customers' emails, phone numbers, encrypted credit cards, and other personal information, Ticketmaster said in a statement.
More than 1,000 fans duped when Ticketmaster allegedly tricked them into paying double or triple the face value of Bruce Springsteen tickets have been sent claim forms, the Federal Trade ...
The company has been sued as it has been reluctant to offer full refunds to customers, [19] though it has since amended its refund rules to address those complaints. On February 25, 2021, Live Nation released its full-year 2020 financial results, of which the company saw revenues fall by 84%.
Taylor Swift performing on the Eras Tour in 2023. Ticketmaster received criticism for mishandling the U.S. ticket sale of the tour.. The American ticket sales platform Ticketmaster and its parent company Live Nation Entertainment were met with widespread public criticism and political scrutiny over blunders in selling tickets to the 2023 United States leg of the Eras Tour, the sixth concert ...
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I tell customer service this, and [they said], ‘There’s nothing we can do.’ ” A representative for Ticketmaster tells PEOPLE in a statement, "Overall, our digital ticketing innovations ...