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2. Customer relationship management - Wikipedia

   en.wikipedia.org/wiki/Customer_relationship...

   The concept of customer relationship management started in the early 1970s, when customer satisfaction was evaluated using annual surveys or by front-line asking. [6] At that time, businesses had to rely on standalone mainframe systems to automate sales, but the extent of technology allowed them to categorize customers in spreadsheets and lists.

3. eCRM - Wikipedia

   en.wikipedia.org/wiki/ECRM

   CRM – Implements the use of ERP systems, emphasis is on the back-end. eCRM – Geared more toward front end, which interacts with the back-end through use of ERP systems, data warehouses, and data marts. System overhead (client computers) CRM – The client must download various applications to view the web-enabled applications.

4. Oracle CRM - Wikipedia

   en.wikipedia.org/wiki/Oracle_CRM

   Oracle CRM is a customer relationship management system created by Oracle Corporation. [1] It includes a number of different cloud applications that can be deployed together or used individually to analyze customer data and help companies connect and manage sales, marketing, and customer support.

5. List of office suites - Wikipedia

   en.wikipedia.org/wiki/List_of_office_suites

   In computing, an office suite is a collection of productivity software usually containing at least a word processor, spreadsheet and a presentation program. There are many different brands and types of office suites.

6. ExifTool - Wikipedia

   en.wikipedia.org/wiki/ExifTool

   ExifTool is a free and open-source software program for reading, writing, and manipulating image, audio, video, and PDF metadata.As such, ExifTool classes as a tag editor.It is platform independent, available as both a Perl library (Image::ExifTool) and a command-line application.

7. Online advertising - Wikipedia

   en.wikipedia.org/wiki/Online_advertising

   An online marketing platform (OMP) is an integrated web-based platform that combines the benefits of a business directory, local search engine, search engine optimisation (SEO) tool, customer relationship management (CRM) package and content management system (CMS). eBay and Amazon are used as online marketing and logistics management platforms.

8. List of Microsoft software - Wikipedia

   en.wikipedia.org/wiki/List_of_Microsoft_software

   Microsoft is a developer of personal computer software. It is best known for its Windows operating system, the Internet Explorer and subsequent Microsoft Edge web browsers, the Microsoft Office family of productivity software plus services, and the Visual Studio IDE.

9. Dashboard (computing) - Wikipedia

   en.wikipedia.org/wiki/Dashboard_(computing)

   The user can easily download and add files to their Excel sheets to use for their data. Other tools Excel offers is the use of conditional formatting and basic pivot tables and charts. Excel allows the user to reference other cells which ultimately allows for complex computations to be made and conclusions to be drawn from data.