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2. List of embedded CRM systems - Wikipedia

   en.wikipedia.org/wiki/List_of_embedded_CRM_systems

   Service management, customer projects [3] Salesforce 2006 IQMS: IQMS: Included in base package SaaS: Public Cloud. On-premises. Campaign, Target group, Lead; Opportunity, Quote, Order; Customer Service Requests, Field Service; Customer, Contact, Partner, Activity, Pricing, Tax, Product Catalog [4] MS Outlook 1997 MS Dynamics 365 ERP with ...

3. eCRM - Wikipedia

   en.wikipedia.org/wiki/ECRM

   The effective and efficient employment of CRM activities cannot go without the remarks of safety and privacy. CRM systems depend on databases in which all kinds of customer data is stored. In general, the following rule applies: the more data, the better the service companies can deliver to individual customers.

4. Salesforce CEO Marc Benioff on a $1 trillion opportunity and ...

   www.aol.com/salesforce-ceo-marc-benioff-1...

   "Agents are a $1 trillion TAM [total addressable market opportunity]," Salesforce co-founder and CEO Marc Benioff told me. The company closed 200 Agentforce deals in the third quarter.

5. Salesforce - Wikipedia

   en.wikipedia.org/wiki/Salesforce

   Salesforce offers several customer relationship management (CRM) services, including: Sales Cloud, [43] Service Cloud, [44] Marketing Cloud, [45] and Commerce Cloud and Platform. [45] Additional technologies include Slack. Other services include app creation, data integration and visualization, and training. [46]

6. On-premises software - Wikipedia

   en.wikipedia.org/wiki/On-premises_software

   On-premises software is sometimes referred to as "shrinkwrap" software, and off-premises software is commonly called "software as a service" ("SaaS") or "cloud computing". The software consists of database and modules that are combined to particularly serve the unique needs of the large organizations regarding the automation of corporate-wide ...

7. Customer relationship management - Wikipedia

   en.wikipedia.org/wiki/Customer_relationship...

   CRM systems today also work on customer engagement through social media. [23] Service automation is the part of the CRM system that focuses on direct customer service technology. Through service automation, customers are supported through multiple channels such as phone, email, knowledge bases, ticketing portals, FAQs, and more. [20]