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  2. Outsourcing - Wikipedia

    en.wikipedia.org/wiki/Outsourcing

    In the area of call-center outsourcing, especially when combined with offshoring, [79] agents may speak with different linguistic features such as accents, word use and phraseology, which may impede comprehension. [80] [81] [82] [83]

  3. Call centre industry in India - Wikipedia

    en.wikipedia.org/wiki/Call_centre_industry_in_India

    A call centre is an office with the capacity to field many telephone calls for a company. [1] Types of call centre work can include customer service and telemarketing. Factors that have made India attractive as a hub of call centre work from the English-speaking world include its convenient time zone, low labour costs, and large English-speaking popu

  4. Offshoring - Wikipedia

    en.wikipedia.org/wiki/Offshoring

    Customer Support Outsourcing (CSO) involves delegating customer service functions to offshore call centres or service providers to handle inquiries, complaints, and assistance. Recruitment Process Outsourcing (RPO) is a workforce solution in which a business transfers all or part of its recruitment to an external provider.

  5. On-demand outsourcing - Wikipedia

    en.wikipedia.org/wiki/On-demand_outsourcing

    In a competitive market, Internet-enabled on-demand outsourcing has created an immense cost reduction and achieved higher quality of goods and services. [ 26 ] In addition, globalization has enabled businesses to expand outsourcing, thus attracting diverse business partnerships that have allowed businesses to continue to flourish by bringing ...

  6. Business process outsourcing - Wikipedia

    en.wikipedia.org/wiki/Business_process_outsourcing

    Convergys call center in Baguio, the Philippines (example of a third party outsourcing firm) One estimate of the worldwide BPO market from the BPO Services Global Industry Almanac 2017, puts the size of the industry in 2016 at about US$140 billion. [29] India, China and the Philippines are major powerhouses in the industry.

  7. Outsourcing founder explains why a Manhattan restaurant uses ...

    www.aol.com/finance/outsourcing-founder-explains...

    For premium support please call: 800-290-4726 more ways to ... ‘The cost is admittedly cheaper than the U.S.’ ... The company's practice of outsourcing labor may be part of a growing practice ...

  8. Call centre - Wikipedia

    en.wikipedia.org/wiki/Call_centre

    The term "call center" was first published and recognised by the Oxford English Dictionary in 1983. The 1980s saw the development of toll-free telephone numbers to increase the efficiency of agents and overall call volume. Call centers increased with the deregulation of long-distance calling and growth in information-dependent industries. [11]

  9. Nearshoring - Wikipedia

    en.wikipedia.org/wiki/Nearshoring

    A popular type of nearshoring is in software development, with the main benefit being many skilled developers available at low cost. [10] Call centers, shared services centers, and BPO (Business Process Outsourcing) are also common choices for nearshoring, as the value of offshore outsourcing hotbeds like Philippines lowers. [11]

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