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The trial ended with a no jury verdict; the jury favored Apple, but a holdout juror refused to compromise. [10] In June 2021, Masimo expanded its lawsuit to encompass the Apple Watch Series 6, filing a complaint to the International Trade Commission to state that the Series 6 infringes five patents for Masimo's light-based pulse oximeters. [11]
In October 2024, the Apple Watch Series 10 received a sales ban in Indonesia, as an extension of the iPhone 16's sales ban. [120] The ban is due to Apple's failure to meet a 40% quota requirement for local component certification implemented by the Indonesian government, according to minister of industry Agus Gumiwang Kartasasmita. [120] [159]
The case In re Apple iPod iTunes Antitrust Litigation was filed as a class action in 2005 [9] claiming Apple violated the U.S. antitrust statutes in operating a music-downloading monopoly that it created by changing its software design to the proprietary FairPlay encoding in 2004, resulting in other vendors' music files being incompatible with and thus inoperable on the iPod. [10]
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Apple Inc. has been the subject of criticism and legal action. This includes its handling labor violations at its outsourced manufacturing hubs in China, its environmental impact of its supply chains, tax and monopoly practices, a lack of diversity and women in leadership in corporate and retail, various labor conditions (mishandling sexual misconduct complaints), and its response to worker ...
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The perception of success of the customer service interactions is dependent on employees "who can adjust themselves to the personality of the customer". [2] Customer service is often practiced in a way that reflects the strategies and values of a firm. Good quality customer service is usually measured through customer retention.