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One of the most used tools in remote support sessions are the ones that allow desktop sharing. [2] It is also possible to provide what is commonly called Unattended Support (the technician is granted total remote access to the client’s computer, even when he is not physically close to it).
AnyDesk is a remote desktop application distributed by AnyDesk Software GmbH. The proprietary software program provides platform-independent remote access to personal computers and other devices running the host application. [8] It offers remote control, file transfer, and VPN functionality.
Most remote access software can be used for "headless computers": instead of each computer having its own monitor, keyboard, and mouse, or using a KVM switch, one computer can have a monitor, keyboard, mouse, and remote control software, and control many headless computers. The duplicate desktop mode is useful for user support and education.
Splashtop is a family of remote-desktop software and remote support software, developed by Splashtop Inc. Splashtop enables users to remotely access or remotely support computers from desktop and mobile devices. [1] Splashtop enables remote computer access for businesses, IT support and help desks, MSPs, and educational institutions.
Remote Utilities provides full control over the remote system and allows to view the remote computer without disrupting its user. The connection is established via an IP address or the Internet ID and it has an IP filtering system allowing to restrict access to only certain IP addresses. [5] [6] It has the following connection modes: [7] [8] [9]
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RealVNC is a company that provides remote access software. Their VNC Connect software consists of a server (VNC Server) and client (VNC Viewer) application, which exchange data over the RFB protocol to allow the Viewer to control the Server's screen remotely. The application is used, for example, by IT support engineers to provide helpdesk ...
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