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As of 2021, revenue of Indian BPO industry was estimated at US$ 38 billion. [2] Government of India has launched India BPO Promotion Scheme (IBPS) as part of Digital India initiative to encourage job creation in Tier-2 and Tier-3 cities. [3] [4] India's BPO Industry handles 56% of the world's business process outsourcing.
Genpact Ltd. is an American multinational information technology services, consulting, and outsourcing company headquartered in New York City, New York.Founded in Gurgaon, India, and legally domiciled in Bermuda, Genpact currently employs more than 125,000 people and provides services to clients in over 30 countries worldwide.
It opened its first international office in Brno, Czech Republic in 2004 to support its European clients. In 2006, its employee strength reached 10,000 and its name was changed from Progeon Limited to Infosys BPO Limited. It was renamed to Infosys BPM Limited in 2018. [5] In 2019, Infosys BPM formed a joint venture with Hitachi, Panasonic and ...
Today Intelenet is the largest player in the domestic BPO market, with over 18,000 employees in 10 locations across India. The company provide customer management, outbound sales and analytics in the Banking and Financial Services, Telecom, Travel , Insurance , Retail and Government sectors.
Xchanging was founded in 1999, by David Andrews, a former partner in Andersen Consulting.Andrews came up with the idea at Andersen Consulting, to create joint ventures with multinational companies to outsource the processing of back-office transactions.
Majorel is an international service company, [2] specialising in customer experience (CX) and business process outsourcing (BPO) services. It has more than 82,000 team members [citation needed] and operates in 45 countries on five continents.
Business Process Outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a second-party service provider. Originally, this was associated with manufacturing firms, such as Coca-Cola that outsourced large segments of its supply chain .
A2Z Group is an engineering, procurement and construction company, headquartered in Gurgaon, India, in Haryana state. It was founded in 2002 and, by 2011, had more than 31,000 staff members. [ 2 ] The company has clients in the retail, government, infraservices and renewable energy sectors.