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A call centre is an office with the capacity to field many telephone calls for a company. [1] Types of call centre work can include customer service and telemarketing. Factors that have made India attractive as a hub of call centre work from the English-speaking world include its convenient time zone, low labour costs, and large English-speaking popu
The following is a list of notable call centre companies: Company Founded Employees Revenue Locations Atento: 1999 154,000 Concentrix: 1983 290,000+ US$5.3 billion (2020)
Lucknow is also the center for 1090 Women Power line, a call center based service directed at dealing with eve-teasing. An Integrated 'Dial 112' Control Room building is also there which is having the world's biggest modern Police Emergency Response System (PERS). [107]
Beauty pageant contestants from Lucknow (2 P) Businesspeople from Lucknow (16 P) M. Military personnel from Lucknow (12 P) Musicians from Lucknow (1 C, 6 P) P.
The term "call center" was first published and recognised by the Oxford English Dictionary in 1983. The 1980s saw the development of toll-free telephone numbers to increase the efficiency of agents and overall call volume. Call centers increased with the deregulation of long-distance calling and growth in information-dependent industries. [11]
In the 1990s Jack Welch was influenced by K.P. Singh, (a Delhi-based realtor) to look at Gurgaon in the NCR region as a base for back office operations. Pramod Bhasin, the India head of G.E. hired Raman Roy and several of his management from American Express to start this enterprise called GECIS (GE Capital International Services). [6]
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