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  2. Voice of the customer - Wikipedia

    en.wikipedia.org/wiki/Voice_of_the_customer

    It is critical that the product development core team are involved in this process. They must be the ones who take the lead in defining the topic, designing the sample (i.e. the types of customers to include), generating the questions for the discussion guide, either conducting or observing and analyzing the interviews, and extracting and processing the needs statements.

  3. Questionnaire construction - Wikipedia

    en.wikipedia.org/wiki/Questionnaire_construction

    Scaled questions – Responses are graded on a continuum (e.g.: rate the appearance of the product on a scale from 1 to 10, with 10 being the most preferred appearance). Examples of types of scales include the Likert scale, semantic differential scale, and rank-order scale. (See scale for further information)

  4. Net promoter score - Wikipedia

    en.wikipedia.org/wiki/Net_promoter_score

    Net promoter score (NPS) is a market research metric that is based on a single survey question asking respondents to rate the likelihood that they would recommend a company, product, or a service to a friend or colleague. [1]

  5. Test market - Wikipedia

    en.wikipedia.org/wiki/Test_market

    In a survey of 700 consumer and industrial companies, Booz Allen Hamilton reported an average new product success rate (after launch) of 65 percent; although it had to be noted that only 10 percent of these were totally new products and only 20 per cent new product lines - but these two, highest risk, categories also dominated the `most ...

  6. Quantitative marketing research - Wikipedia

    en.wikipedia.org/wiki/Quantitative_marketing...

    Quantitative marketing research is the application of quantitative research techniques to the field of marketing research.It has roots in both the positivist view of the world, and the modern marketing viewpoint that marketing is an interactive process in which both the buyer and seller reach a satisfying agreement on the "four Ps" of marketing: Product, Price, Place (location) and Promotion.

  7. Questionnaire for User Interaction Satisfaction - Wikipedia

    en.wikipedia.org/wiki/Questionnaire_for_User...

    Another study using QUIS Version 5.0 was carried out with a local PC User's Group. In order to look at ratings across products, the participants were divided into 4 groups. Each group rated a different product. The products were: a product the rater liked; a product the rater disliked; a command line system (CLS) a Menu Driven Application (MDA)

  8. Market research - Wikipedia

    en.wikipedia.org/wiki/Market_research

    Market research is an organized effort to gather information about target markets and customers. It involves understanding who they are and what they need. [1] It is an important component of business strategy [2] and a major factor in maintaining competitiveness.

  9. Usability testing - Wikipedia

    en.wikipedia.org/wiki/Usability_testing

    Survey products include paper and digital surveys, forms, and instruments that can be completed or used by the survey respondent alone or with a data collector. Usability testing is most often done in web surveys and focuses on how people interact with survey, such as navigating the survey, entering survey responses, and finding help information.

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